EST. 2013
Oncor Electric Delivery Simplified
Published on Feb 26, 2025
Updated on Feb 25, 2025
Oncor Electric Delivery is the largest “Transmission and Distribution Service Provider” (TDSP) in the state of Texas. While Oncor does not generate or sell electricity directly to consumers, Oncor is responsible for maintaining and managing the infrastructure that delivers electric service to millions of homes and businesses across the Lone Star State. With a service territory covering more than 400 cities, including the Dallas-Fort Worth metroplex, Oncor ensures that power reaches customers safely and efficiently.
Oncor Electric History
Oncor, Texas' largest energy delivery company, has been serving the state since 1912, with a long-standing commitment to providing reliable energy and exceptional service. With over 143,000 miles of transmission and distribution lines across 98 counties and 400 communities, Oncor goes beyond keeping the lights on, continually driving innovation to meet the growing demand for electricity.
Each year, Oncor invests billions in advanced infrastructure and technology to build a smarter, safer, and more reliable power grid. By utilizing predictive analytics, Oncor can monitor storms, identify potential issues early, and restore power quickly. The company also supports the growth of renewable energy through an extensive electric network and partners with communities, businesses, and local organizations to improve the quality of life and economic prosperity in Texas.
What Does Oncor Actually Do?
Oncor is a TDSP, also known as a utility company, which means it plays a crucial role in the Texas electricity market. Unlike “Retail Electric Providers” (REPs) that sell electricity to customers, Oncor handles the transmission and distribution of electricity from power plants to homes and businesses. Here are some of Oncor’s key responsibilities listed below:
Maintaining Power Lines and Infrastructure: Oncor ensures that the electrical grid remains reliable by repairing and upgrading power lines, transformers, and substations.
Restoring Power During Outages: Whether caused by storms, accidents, or technical failures, Oncor is responsible for restoring electricity as quickly as possible.
Providing the Oncor Outage Map: This tool helps customers track outages in real time and estimate restoration times.
Managing Smart Meter Technology: Oncor uses advanced metering infrastructure (AMI) to provide accurate usage data to REPs and customers.
Ensuring Electrical Safety: Oncor plays a key role in promoting electrical safety awareness and implementing measures to protect the public from hazards.
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Is Oncor Gas or Electric?
Oncor only deals in electricity transmission and distribution. If you are in an Oncor service area and need gas services, go to Atmos Energy’s website.
Is Oncor only in Texas?
Presently, Oncor's operations are exclusively within the state of Texas.
How Oncor Manages Power Outages
Power outages can be frustrating, but Oncor provides tools to keep customers informed through their Oncor outage tracker services. Their specialized outage map allows users to check real-time updates on power outages in their area.
Oncor Outage Map
The Oncor Power Outage Map is an interactive tool that provides real-time information on outages, affected areas, and estimated restoration times. Customers can access this map online to stay updated on the latest developments.
Oncor Outage Map: Residents in Oncor service areas can check the outage map for localized information.
How to Report an Oncor Power Outage
If your Oncor-serviced property experiences a power outage, you can report it directly to them through their customer service channels:
Online: Visit the Oncor website and use their outage reporting tool.
Phone: Call the Oncor customer service number at 888-313-4747.
Text: If you are registered with My Oncor Alerts, text "OUT" to 66267 to report an outage quickly.
Mobile App: Use the “MyOncor” mobile app to track outages and report issues.
Oncor Delivery Charges
In addition to your REP’s electricity charges, all Texans are legally required to pay TDSP fees. If you are under Oncor supervision, you should expect a flat fee of $4.23 and a charge for the amount of electricity delivered by Oncor each month. Oncor determines the charge for your electricity usage by multiplying the number of kWhs used by approximately 5 cents. Your REP may display these charges on your electricity bill as the “Oncor TDU Delivery Charge,” “TDU Charge,” “TDSP Charge,” among other similar names.
Note: TDSP and TDU are different acronyms that refer to the same thing, a delivery company like Oncor for the Dallas area or the Houston area equivalent, Centerpoint.
How to Contact Oncor
If you need assistance with a power outage, electrical safety concerns, or other inquiries, you can contact Oncor through multiple channels:
Oncor Customer Service Number: 888-313-6862
Website: www.Oncor.com
Email: Customers can submit inquiries through contactcenter@oncor.com.
Social Media: Follow Oncor on X (formerly Twitter) and Facebook for outage updates and customer service support.
Mailing Address: Oncor Electric Delivery, 1616 Woodall Rodgers Fwy, Dallas, TX 75202
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Conclusion
Oncor Electric Delivery plays a vital role in keeping Texas powered. Whether you need to report an outage, check their outage map, or contact Oncor customer service, understanding how this TDSP operates will ensure you stay informed and prepared. By maintaining the infrastructure that delivers electricity, Oncor continues to be a trusted utility company for millions of Texans.
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