4.6
on
We've proudly served 385,678 Texas homes and businesses.
EST. 2013
Energy Ogre Privacy And Security Statement
Energy Ogre ("we", "our" or "us") is committed to developing technology that gives a safe online experience and protects your privacy.
This Privacy and Security Statement discloses the privacy policy and security practices for the Energy Ogre site. This site is specifically designed for persons who are 18 years of age or older and is intended for use by persons who have the authority to make energy purchasing decisions for their household or business. No one under the age of 18 may provide any personal information to us or access or use our Services.
Security and Protection of Personal Information
Energy Ogre is committed to maintaining the security of Personal Information (defined below) obtained through our site. We take commercially reasonable precautions to protect your Personal Information both online and offline.
Our security policy keeps Personal Information that is stored in our systems protected from unauthorized access. Energy Ogre secures personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. Energy Ogre systems are configured with data encryption technologies and firewalls. When you send Personal Information to us over the Internet, or we send it to service providers over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission.
Our employees are prohibited from using or disseminating such information in any unauthorized manner.
Collection of your Personal Information
On those pages of our site where Personal Information is required for the purchase of a product or service, we describe what information is required in order to provide you with the product, service, or information that you have requested.
We do not knowingly collect information from children under 18. If a Service Provider requires a birth date to order a specific product or service, you will not be able to enter a birth date that indicates that you are less than 18 years old.
We collect Personally Identifiable Information when you:
- Become authorized to use our site through enrollment
- Purchase a product or service
- Request further information regarding a product or service
- Disconnect a service
- Contact us
User-Provided Personal Information
Energy Ogre collects personally identifiable information, such as your e-mail address, name, home or work address, or telephone number. Energy Ogre also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests, and favorites.
Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through the Energy Ogre public message boards or the Energy Ogre blog, this information may be collected and used by others. Note: Energy Ogre does not read any of your private online communications.
Energy Ogre encourages you to review the privacy statements of websites you choose to link to from Energy Ogre so that you can understand how those websites collect, use and share your information. Energy Ogre is not responsible for the privacy statements or other content on websites outside of the Energy Ogre and Energy Ogre family of websites.
Non-User-Provided Information and Cookies
There is also information about your computer hardware and software that is automatically collected by Energy Ogre. This information can include: your IP address, browser type, domain names, access times, and referring Web site addresses. This information is used by Energy Ogre for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Energy Ogre website.
The Energy Ogre site uses "cookies" to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Energy Ogre pages, or register with the Energy Ogre site or services, a cookie helps Energy Ogre recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Energy Ogre website, the information you previously provided can be retrieved, so you can easily use the Energy Ogre features that you customized.
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of Energy Ogre services or websites you visit.
Purchase Information
Energy Ogre collects payment information necessary to set up the billing for Energy Ogre membership and the services and products that you purchase.
If you use a credit card for payment, the information Energy Ogre may collect includes card number, card type, cardholder name, billing address, and expiration date.
If you use automatic deduction (electronic funds transfer) to purchase services or products, Energy Ogre may collect account information necessary to set up the billing and payment for the services and products that you purchase. This account information includes the account number, account type, account name, and the ABA routing number of the financial institution where the account is located.
Use of Information
Energy Ogre
Energy Ogre collects and uses your personal information to operate the Energy Ogre website and deliver the services you have requested. Energy Ogre may also use your personal information to inform you of other products or services available from Energy Ogre and its affiliates. Energy Ogre may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.
Energy Service Providers
All services and products throughout our site are provided by unaffiliated third parties. When choosing to purchase products or services from any service provider, you must take into consideration that you will be transacting business directly with this service provider. The information provided will be similar to information that would be provided pursuant to a purchase of such product or service by telephone or in person.
Energy Ogre provides your personal and purchase information to third-party service providers, as necessary, to enroll you in the services selected. While it is our intention to only work with reputable service providers, Energy Ogre encourages you to review the privacy policies of third-party service providers. Energy Ogre is not responsible for the privacy statements or other service providers. Energy Ogre is not responsible for the security of personal information used to enroll you in third party services and is not liable for losses resulting from third-party service provider data breaches.
Other Third Parties
Energy Ogre does not sell, rent or lease its customer lists to third parties. Energy Ogre may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, Energy Ogre may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Energy Ogre, and they are required to maintain the confidentiality of your information.
Disclosure of Sensitive Information
Energy Ogre does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
Data Retention
Users accessing their online account via web or app, can request a cancellation of service easily by clicking on 'Contact us' > 'Cancellation of service'. Once the service is canceled, all data related to the account including login information will be deleted within 30 days. This applies to all users who utilize social logins such as FB, Google, Apple as well as for those who have registered an online account with a unique username and password.
Legal Obligations
Energy Ogre will disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Energy Ogre or the site; (b) protect and defend the rights or property of Energy Ogre; and, (c) act under exigent circumstances to protect the personal safety of users of Energy Ogre, or the public.
Changes to this Statement
Energy Ogre will occasionally update this Statement of Privacy to reflect company and customer feedback. Energy Ogre encourages you to periodically review this Statement to be informed of how Energy Ogre is protecting and using your information.
Contact Information
Energy Ogre welcomes your comments regarding this Statement of Privacy. If you believe that Energy Ogre has not adhered to this Statement, please contact Energy Ogre at membercare@energyogre.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.